What’s Behind A Warranty
Anyone who has bought just about anything from anywhere has experienced the warm and comforting feeling of a warranty. That feeling of knowing your hard-earned purchase is protected for years to come is comforting. When it comes to solar panel system warranties, the more years in which the product is protected seems like the better option.
Who You Gonna Call?
When you find a warranty that really catches your attention, a key question to ask is: “What do I do if something goes wrong”? The warranty can be attractive, but the last thing you want is to jump through hoops to get your issue resolved. Here are some key questions to ask when a evaluating a warranty:
Do I have to mail in a form or can I pick up the phone?
If I do pick up the phone, is it an 800 number?
Who services the warranty? The company you that sold system or a third party?
What is the average response time fulfill a claim?
Guilty Until Proven Innocent?
Companies don’t make money on servicing warranty claims for their miscues. When you have a representative hearing your warranty story, you don’t want to feel like you’re the one at fault. A customer may feel like they have to “sell” the claim representative that it’s the company’s fault in the issue. Before you sign on with a solar panel company, ask your sales representative how often warranty claims are filed and what percentage of them are fulfilled.
What The Future Holds
In regards to solar panel system warranties, the homeowner may not even stay in the home as long as the warranty. In most cases the warranty is only valid for the original system owner. If someone buys a house with an existing solar panel system, it’s a strong possibility that the workmanship will not be covered for them. A potential buyer may ask those types of questions when you try to sell your home.
Get Out Your Magnifying Glass
The bottom line, as a consumer, best practice is to ask to see the fine print. The big shiny advertisement will tell you what they want you to hear, but the fine print will show you what you need to know.
At Verisolar, we stand by our workmanship warranty of 10 years and we always do our best to install it right the first time, every time. Simply give us a call at (281) 606-2090 or email us at firstname.lastname@example.org and we’ll be more than happy to answer any questions about solar warranties!